Refund & Cancellation Policy for Direct Weight Loss
1. Order Cancellations
You may cancel your order for weight loss medications (e.g., Mounjaro, Wegovy) under the following conditions:
Before Processing: If your order has not yet been processed by our pharmacy partner, you may cancel it and receive a full refund.
After Processing: Once your medication has been prepared or dispatched by the pharmacy, we cannot cancel the order, as the pharmacy has already incurred costs.
To request a cancellation, please contact us immediately at info@directweightloss.co.uk.
2. Refunds
Eligible for Refund:
If your order is cancelled before processing (as above).
If there is an error on our part (e.g., incorrect product sent).
If your prescription is deemed unsuitable after consultation, and no medication has been dispensed.
Not Eligible for Refund:
If the medication has already been processed or dispatched.
If you change your mind after the order has been fulfilled.
If the medication has been delivered and opened (for hygiene and safety reasons).
3. Returns & Exchanges
Due to legal and safety regulations, we do not accept returns of prescription medications once they have been dispatched. If there is an issue with your order (e.g., damaged or incorrect product), please contact us within 48 hours of delivery.
4. Failed Deliveries
If your order is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment (additional fees may apply) or issue a partial refund (excluding shipping costs).
5. How to Request a Refund or Cancellation
To cancel an order or request a refund, please contact:
Email: info@directweightloss.co.uk
Phone: 03335771775
Include your:
Full name
Order number
Reason for cancellation/refund
We will respond within 2-3 business days.
6. Processing Refunds
Approved refunds will be processed within 5-10 business days, depending on your payment method.
This policy complies with UK consumer rights and pharmacy regulations.