Terms & Conditions
Terms & Conditions
Last updated: 30th October 2025
These Terms & Conditions govern your use of www.directweightloss.co.uk, including ordering, treatment, delivery, and your obligations. Please read them carefully before using our services.
1. Ordering & Treatment Process
• All customers are required to complete an online medical assessment, which will be reviewed by a licensed practitioner.
• If treatment is deemed appropriate, you will be invited to an online consultation. Orders cannot proceed without completion of this consultation.
• Medications are dispensed by our UK-based, GPhC-registered pharmacy- ePharmaDirect, owner of www.directweightloss.co.uk
• Products are delivered in discreet packaging; needles and sharps bins are provided when required.
• A follow-up consultation will be conducted after delivery to ensure safe and effective use. Ongoing support is provided by telephone throughout your treatment.
2. Pricing & Delivery Costs
• All prices include VAT (where applicable) and delivery charges.
• Current pricing is available in the Treatment section of our website.
• Prices are subject to change for future orders; however, the price at the time your order is placed will apply.
• Despite our best efforts, pricing errors may occur. In the event a product is priced incorrectly, we will contact you prior to accepting the order to confirm how you wish to proceed. If the correct price is lower, the lower amount will be charged automatically.
3. Product Availability
• Orders are subject to stock availability.
• Medication is sourced from reputable UK-based wholesalers.
• Product availability cannot be guaranteed at all times.
4. Delivery Information
• Orders are dispatched promptly once payment is confirmed and prescriptions are approved.
Delivery Options:
1. Royal Mail Special Delivery (Next Day) – Orders placed by 12:00 PM (Monday–Friday) are delivered before 1:00 PM the following working day. Orders placed after 12:00 PM or on weekends will be dispatched the next working day. Signature required.
2. Royal Mail Tracked 24 with Signature – Typically delivered within one working day after dispatch. Orders placed after 12:00 PM or on weekends are dispatched the following working day. Signature required.
Important Notes:
• Delivery is restricted to addresses within the United Kingdom.
• Delivery times may be affected by postal delays or adverse weather conditions.
• If the recipient is unavailable, Royal Mail will leave a notification card for collection or redelivery arrangements.
• Responsibility for the order transfers to you upon delivery and signature confirmation.
5. Cancellations & Refunds
• Orders may be cancelled for a full refund prior to processing.
• To cancel, provide your full name, address, date of birth, and order details to: 📧contact@directweightloss.co.uk
• Refunds will generally be processed to the original payment method within 10 working days.
• We may also cancel an order if:
o Treatment is deemed unsuitable
o Delivery to the address is unavailable
o The item is out of stock
o A pricing error occurs
• In such cases, full refunds will be issued.
6. Returns
• Returns are only accepted for items that are damaged, faulty, or incorrectly supplied.
• All returns must be in the original packaging.
• For safe disposal of unused medication, consult a local pharmacy.
• Non-medicinal items may be returned within 14 days if authorised and must be returned within an additional 14 days at your cost.
7. Complaints
• We strive to provide a high standard of service at all times.
• Any complaints should be submitted via email to: 📧 contact@directweightloss.co.uk
• Complaints will be investigated and responded to promptly in accordance with our Complaints Policy, which may be updated or revised at any time.
8. Personal Information
• Personal data is handled in accordance with our Privacy Policy.
• By using this website, you confirm the accuracy of your information and agree to the terms of our Privacy and Cookie Policy.
• Identity verification may be conducted using trusted third-party services, including Experian Ltd.
• We will not contact your GP without your consent; however, we recommend informing your GP of any treatment for continuity of care.
9. Liability
• While we endeavour to provide accurate information, we cannot guarantee that all website content is error-free, and our liability is limited as permitted by law.
• We are not liable for any business, financial, or indirect losses arising from the use of our services.
• Products and services are intended for personal use only.
• Online guidance does not replace in-person consultations with a qualified healthcare professional.
• We are not responsible for delays, loss, or damage caused during delivery.
10. Intellectual Property
• All website content, including text, graphics, and materials, is the property of ePharmaDirect Ltd.
• No part of the website may be reproduced, adapted, or distributed without prior written consent.
11. Updates to These Terms
• These terms may be updated or revised at any time.
• You are responsible for reviewing them regularly to remain informed of any changes.